About Janie:
Janie builds and manages high performance digital workers for for medical and dental practices. We specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. We work in a fast paced, energetic environment but our team is incredibly close knit. Come join us if you want to lead a team of people and make a huge impact right out of the gate!

About the Role:
We’re hiring a Client Success Manager (Account Manager) to serve as the primary point of contact for both our clients and our digital workers. This role ensures smooth onboarding, consistent performance, and strong relationships. You’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently.

Key Responsibilities:

• Be the “face of Janie” for assigned clients—build trust and drive retention
• Support Janie Agents with daily check-ins, coaching, and performance management
• Monitor KPIs, productivity, and scheduling compliance via Hubstaff and other tools
• Conduct quality reviews of claims, calls, verifications, and other deliverables
• Manage onboarding, performance improvement plans (PIPs), and agent health surveys
• Prepare and send weekly client performance reports
• Lead daily AM syncs and participate in weekly team meetings

What Success Looks Like:

• Clients feel informed, supported, and confident in their team
• Agents are engaged, productive, and consistently improving
• Performance issues are proactively identified and addressed
• Daily, weekly, and monthly cadences are executed with precision

Requirements:

• 3+ years of experience in client success, account management, or healthcare operations,
• Strong communication and client-facing skills
• High attention to detail and ability to manage multiple workflows
• Comfortable with relevant medical software, including EHR / EMR, billing platforms, insurance portals, and patient communication tools
• US healthcare or dental industry experience is preferred
• Leadership experience is a massive plus

What We Offer:

• A fast-paced, mission-driven team
• Excellent compensation with potential for increases
• Flexibility and autonomy
• Opportunity to grow into a leadership role