Remote Healthcare Assistant
Come work with our US-based medical practices!
We usually respond within a week
Join our exceptional team and contribute to US healthcare!
About Janie:
Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.
We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
About the Position:
As a Remote Healthcare Assistant, you will collaborate closely with onsite medical administrative staff to manage patient scheduling, confirm appointments, liaise with insurance providers, and ensure an excellent patient experience. Reporting to the office manager, you will work alongside a dedicated team of remote and onsite medical administrative professionals. This role focuses on multiple specialties and is based all over the US.
Primary Responsibilities:
- Answer phone calls and address patient inquiries
- Schedule and confirm appointments
- Pre-screen calls (triage) and direct patients accordingly
- Facilitate communication between insurance providers and other healthcare entities
- Assist with various administrative tasks as needed
Requirements:
- Strong phone etiquette
- Fluent in English and Spanish
- Exceptional customer service skills
- Strong critical thinking abilities
- Professionalism
- Background in U.S. healthcare
Janie Health offers performance RAISE, health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.
- Department
- Marketing
- Locations
- Philippines
- Remote status
- Fully Remote
- Hourly salary
- $6
- Employment type
- Full-time
About Janie
Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. Our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork.
We’re a fast-growing, venture-backed startup led by former MBB consultants and repeat founders. We move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience.
If you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you.
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